FAQ

SHIPPING QUERIES

I’ve not received my order; how can I track it?

When your order is dispatched, we will email you to confirm your tracking number. You can use this number to track the progress of your delivery. If you have a question about your delivery, please contact us by email at support@nightaddict.global

I ordered next day delivery but my order didn’t arrive in time, why is this?

Please ensure that you order before 3pm Monday-Thursday if you want your items to be dispatched in time for next day delivery. If you place an order on Friday evening or over the weekend, your items won’t be dispatched until Monday. Next day orders placed on a Friday will not be delivered until the following Monday.

Please note that we are unfortunately unable to guarantee next day delivery to certain addresses within the UK as this is at the discretion of UPS.

What’s your international delivery policy?

All non-mainland UK orders are sent with the Royal Mail on a Tracked and Signed for service. This generally takes between 3-10 working days (not including weekends) depending on where you are based. Please be advised that you may incur import duty and that it is your responsibility to pay this amount when you receive your delivery.

What should I do if I missed my delivery?

If our couriers are unable to deliver your order, they will leave you a card and take your order to your local post office or delivery depot. If you do not collect your order or arrange for it to be redelivered, it will be returned to us and automatically refunded, minus the delivery charge. If you would like us to send your items back out, please contact us by email at: support@nightaddict.global

 

 

ORDER QUERIES

What should I do if I’ve received the wrong item?

If you receive an incorrect item, or if there is an item missing from your order, please notify us by email as soon as you can at: support@nightaddict.global. We will send you a replacement item (stock permitting) or issue a refund as soon as we receive your incorrect item back in our office. If you provide photos, this will help us to resolve the situation quicker.

One of my items is faulty, what can I do?

If you find a fault with your order, please send photos of the defect to support@nightaddict.global and we will be able to advise you further on how to proceed.

Can I use more than one discount code at a time?

Only one discount code can be used per order; please read the promotion details to check if your code has a minimum order amount.

How do I make a change to my order?

If you would like to cancel your order before it has been sent out, or if you would like to amend your address, item size or colour, please contact us as quickly as possible at support@nightaddict.global. We will do our best to help you, but if your item has already been dispatched, we may be unable to alter your order.

Why haven’t I received my order confirmation email?

Please first double check your NIGHT ADDICT account to ensure that the email you have saved is correct. It is also possible that your confirmation email has been filtered out by your email provider’s system, so please check your spam/junk folder. If you are still unable to locate the order confirmation, please email us at support@nightaddict.global and provide your name and billing/delivery address so that we can look into this further for you.

 

RETURNS QUERIES

How do I return my order?

The easiest way to return to your items is through the post office using the packaging that your order arrived in. Please write over your address with the below and make sure to include a note with your name and order number in the parcel:

  • ATTN: NIGHT ADDICT
  • 61 GREAT DUCIE STREET
  • MANCHESTER
  • M3 1RR

Please be aware that we are not responsible for any lost parcels, so we recommend purchasing insurance or using a tracked delivery service.

How long do I have to return my order?

If you wish to return your order for a refund, please fill out the form provided with your parcel. Please notify us by email at: support@nightaddict.global prior to returning your purchase. In accordance with UK distance selling regulations, you have 14 days to notify us that you wish to return your order and a further 14 days to send it back.

Any returned goods must remain in the new, unwashed condition in which they were delivered, with their tags still on. For hygiene reasons, we regret to inform you that we cannot accept any returned NIGHT ADDICT masks.

Do you offer free returns?

We do not currently offer free returns on non-faulty items so you will be responsible for paying the return postage cost yourself. We would therefore advise you to keep hold of your proof of postage until you have received a refund.

Have you received my return?

We will issue your refund within 14 days of receiving your returned order back in our office. If you have returned your order using a tracked service, please keep a note of your tracking number so that you can see the progress of your returned parcel online.

Refunds will be made to your original payment method and this can take between 2-5 working days to show back in your account, depending on who you bank with.

Can I return a NIGHT ADDICT item that I bought from a different retailer?

Only items purchased directly from www.nightaddict.global are covered by our returns policy. We are therefore unable to process returns for orders made outside of this website.

 

OTHER QUERIES

Who do I contact for PR/blogger enquiries?

If you would like to speak to us regarding brand promotion, please send an email to press@nightaddict.global.

What should I do if I’m having issues with the website?

If you are unable to access your account, or if you are having problems ordering from the site, please email us at: support@nightaddict.global and we will ask our IT team to look into the issue on your behalf.