RETURNS and EXCHANGES

RETURNS

Please fill out your returns form which is provided within your order, and send any unwanted items back to Night Addict HQ within 14 days of your order being delivered.

You can send the return parcel back on any service, but please be aware that shipping and handling charges are non-refundable and that you are responsible for return shipping costs unless the product is faulty / incorrect.

We would advise you to keep hold of your proof of postage until you have received a refund. We are not responsible for any lost parcels and so we recommend purchasing insurance or using a tracked service.

Items purchased at a sale price are eligible for exchange and store credit only. Store credit will be issued via email corresponding to your order. If a refund has been requested, we will automatically issue a store credit code.

Any returned goods must remain in the new, unwashed condition in which they were delivered, with their tags still on and packaging intact. If our Customer Care Team do not feel any of the above points are met, it is in their discretion on whether the item is suitable for return. For hygiene reasons, we regret to inform you that we cannot accept any returned NIGHT ADDICT masks.

Our team will carefully inspect all returned items when they arrive back at our office. If these items are not in a new and unused condition, we reserve the right to offer a partial, rather than full, refund.

We will issue your refund within 14 days of receiving your returned order back in our office. Refunds will be made to your original payment method and this can take between 2-5 working days to show back in your account depending on who you bank with.

Only items purchased directly from www.nightaddict.global are covered by this returns policy. We are therefore unable to process returns for orders made outside of this website. Any items bought using a money off code are not covered by our returns policy.

 

RETURNS ADDRESS

ATTN: NIGHT ADDICT

61 GREAT DUCIE STREET

MANCHESTER

M31RR

 

EXCHANGES

Inside your parcel you will find a returns / exchange form. Please fill this out stating which items you would like to return and what items and sizes you would like to exchange for.

Exchanges will take up to 5 working days to be received, we cannot guarantee size availability. If your exchange is not in stock you will be refunded, this will take up to10 working days to go into the account you paid with via the original payment.

 

FAULTY ITEMS

If you receive a damaged or incorrect item, or if you are missing an item from your order, please notify us by email as soon as you can: support@nightaddict.global  if you provide photos, we will be able to speed up your resolution.

We will either offer to replace or provide a full refund (including the delivery and returns charges) for damaged or incorrect items. Please return these items normally and keep hold of your proof of postage. Your replacement or refund will then be issued once the item has been received back at our office and processed by our staff.

We are unable to accept back any goods that have been altered and we will inspect all returned items to ensure that there is a genuine fault. If we find that the defect is not genuine, we will only be able to offer a refund for the item itself, rather than for the delivery or return costs.